Roo Casino privacy policy

We collect information to provide Roo Casino services and manage your account. This policy explains how we handle that information and the choices you can make. Using our services means you accept this privacy policy, and continued use keeps that agreement in place.

Information you provide

Registration involves giving us identity and contact information, including your name, residential and email addresses, birth date and phone number. We also collect payment details and financial information needed to deliver our services.

You may choose to share more when replying to us, emailing, using live chat or otherwise interacting with our services. This can include suggestions, feedback, complaints and reports.

Information from your device and activity

We may collect personal information from your device, including location and unique device identifiers. We also gather non-identifying information about usage, browser and operating system, language preferences and access times. Activity information can include pages visited, browsing, clicks and other actions, helping us improve how the services work.

If non-identifying information is combined with personal data, the merged record is treated as personal information for the whole time the two stay joined together.

How we use information

We use information to create and manage accounts, provide gaming services and process payments. Other purposes include research and personalisation, service communications, responsible gaming, marketing, support and troubleshooting.

We also use it to detect or prevent fraud and unlawful activity, protect the integrity of our services, investigate policy breaches and meet legal or regulatory requirements and government requests.

Cookies and analytics

Cookies and related technologies are used by us and by partners we work with during your visits. Session cookies support normal browsing and clear once the browser shuts. Persistent cookies stay in place for a set period, are readable only by our website, and keep your returning visits and settings recognisable. Third-party cookies originate from services that supply page content, analytics providers among them.

Cookies do not identify you personally on their own, but we may connect their information with personal data we hold. You can remove cookies through your device settings. Disabling them may limit your experience or stop some features working properly.

Google Analytics helps us understand visit frequency and which pages people use. We use its information only to improve our services and do not combine it with personally identifying information. Google's use and sharing of that information is governed by its analytics terms and privacy policy.

Who may receive information

We do not rent, sell or share personal information with third parties outside the circumstances described in this policy. Recipients may include subsidiaries, companies and employees within our group, other affiliates, contractors, service providers, auditors, advisers, prospective purchasers and investors.

Sharing may support business operations such as payments and access authentication, research, diagnostics, analytics, and promotional or informational communications under our marketing policy. Service providers receive only what is reasonably necessary for their work and may not use it for other purposes.

We may also disclose information when we sincerely believe it is helpful or reasonably necessary to comply with law or government requests, enforce policies, investigate wrongdoing, address suspected fraud or security concerns, defend legal claims or protect people's rights, property and safety. This includes cooperation with law enforcement and enforcement of intellectual property or other legal rights.

Security and international transfers

We use standard security procedures and reasonable safeguards to protect information. Data is encrypted during transfer and storage, including information exchanged after login. Card details are encrypted for a single transmission to us and remain encrypted in storage. We hold certification under the payment card industry's data security standard.

These safeguards do not guarantee that unauthorised access will be prevented. We cannot take responsibility for the actions of people who gain unauthorised access or misuse our services.

Personal data may be transferred outside the European Union. Where local protections are less comprehensive, we take steps to provide a similar level of protection. Your agreement to this policy includes consent to those transfers.

Keeping and changing your data

Unless you instruct us otherwise, we keep information for as long as needed to provide services, meet legal obligations, resolve disputes and enforce agreements.

To request a correction, update or deletion of your details, contact email support at any time. Deletion excludes transaction history and other information we must retain by law. We may also correct, add to or remove incomplete or inaccurate information at our discretion.

Underage information

Our services are not for anyone under 18. If you are younger, do not download or use them, or provide personal data. We may access and verify information collected from you. If we discover that a minor has supplied information, we discard it. Tell email support if you believe this has happened.

Marketing preferences

We or our contractors may use your name and contact details to send promotional material about services, products, websites and applications, including updates, competitions and events. Offers for unrelated products or services require your consent.

We only share personal information with marketing partners if you agree. Those partners cannot use or disclose it beyond the purposes you accepted.

Promotional messages include a way to decline further offers. You can also ask email support to unsubscribe you at any time. Service confirmations and messages about technical matters, security or updates to a service you requested may still arrive after you unsubscribe.

Business changes

If we or another group company undergo a merger, sale or other business or asset transfer, information may pass to the purchaser or transferee. The recipient takes on the rights and obligations of this privacy policy.

Concerns and policy changes

Contact email support if you believe we have handled your privacy contrary to this policy, or if someone has misused our services or behaved inappropriately.

We may update this policy at our discretion, with the latest version posted on our website. We notify you of material changes through our services or by email. Using the services after notification means you accept the amended privacy terms.